Refund policy

At Wolfmarsh, we stand behind the quality of our products. If your purchase isn’t the right fit for your journey, we offer a transparent and efficient return process to ensure your total satisfaction.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to initiate a return.

2. Condition of Items

To be eligible for a full refund, items must be:

  • Unused, unwashed, and in the same condition as received.

  • Complete with all original tags, accessories, and documentation.

  • Returned in the original packaging to ensure the product remains protected during transit.

3. Return Shipping Method

All returns must be shipped using a trackable postal service. This is for your protection and ours, ensuring the package's journey can be monitored until it reaches our facility.

To return your product, you should mail your product to: 4 Bates Hill, St. John's, NL A1C 4B4, Canada.

4. Shipping Costs & Responsibility

  • Customer Remorse (Change of mind, wrong size, or style preference): The customer is responsible for arranging and paying for their own return shipping. Wolfmarsh does not provide pre-paid labels for elective returns. You may use carriers such as Canada Post, FedEx, or UPS.

  • Defective or Incorrect Items: If the product arrived damaged, defective, or we sent the wrong item, the return is completely free ($0.00). We will email you a pre-paid shipping label to print and use at no cost.

5. No Restocking Fees

We believe in straightforward service. Wolfmarsh does not charge any restocking fees for returned items.

How to Start Your Return

  1. Contact Us: Email contact@wolfmarshstore.com with your order number and the reason for the return.

  2. Authorization: Our team will provide you with a return authorization and the specific shipping address for our warehouse.

  3. Pack & Ship: Securely package your item and send it back using the instructions provided.

  4. To return your product, you should mail your product to: 4 Bates Hill, St. John's, NL A1C 4B4, Canada.

Refund Processing

  • Inspection: Once we receive your package, our team will inspect the item to ensure it meets our return conditions (typically within 1 business day).

  • Approval: Upon approval, we will process your refund immediately.

  • Timeline: Funds will be credited back to your original payment method. Please allow up to 7 business days for the refund to appear on your statement, depending on your bank or payment provider. We refund the full purchase price.

Exchanges

We gladly offer exchanges for different sizes or models:

  • Contact us first for exchange instructions.

  • No exchange fees are applied.

  • While the customer pays for the return shipping to us, Wolfmarsh will cover the shipping cost of the new replacement item sent out to you.

Order Cancellations

We offer a 24-hour window for cancellations. If you need to revoke your order, please contact us immediately. Once an order has entered the fulfillment stage (after 24h), it can no longer be cancelled.

Wolfmarsh

Address : 4 Bates Hill, St. John's, NL A1C 4B4, Canada

Email: contact@wolfmarshstore.com

Phone : +16134163373

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.